SHIPPING (Continental U.S.)
Two shipping options are offered for merchandise delivery:
|Order Amount||Standard Shipping||Store Pickup|
|Up to $99.99||$10||FREE|
|$100.00 and up||FREE*||FREE|
Most orders ship the next day, but no more then 3 business days after being placed.
*Please note that car racks, trainers and bikes may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
Most orders will be ready within 1 to 3 business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
INFORMATION SECURITYWe protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back.
- Orders that are returned must be received at Marty's Reliable Cycle within 30 days of the original purchase date.
- Items must be in the original packaging and be able to be resold. The item must be in brand new condition and not used or installed.
- Pack items in proper packaging and do not ship items in their product packaging alone. Use a box or appropriate packaging.
- Email us at firstname.lastname@example.org for a return authorization number so we can keep track of your return. Write this number on the box.
- Return shipping costs are not refundable unless we shipped incorrect or damaged items
- car racks are not returnable
Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Return all online orders to our Randolph store:
Marty's Reliable Cycle
1164 State Rt 10 West
Randolph, NJ 07960
30 Day Guarantee on Bikes
Our 30 Day Guarantee on bikes and gives you the confidence you need when purchasing a bike from us. We allow our customers to exchange a bike they bought from us for another bicycle within 30 days of purchase. The bike does have to be in new condition and any condition issues will be deducted from the exchange.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!